dormakaba

Why Pro-Sapien

With the need for a more robust, globally consistent system clearly defined, the team began evaluating solutions against the capabilities required to deliver better visibility, stronger accountability, and scalable incident management. This is where Pro-Sapien comes in. 

“There are four key reasons why we chose Pro-Sapien over other EHS solutions. Number one, we really loved the Power BI—my team is all about data; data is what drives change—so having the ability to set up reports customized for what mattered to us was very important. Number two, we really valued Pro-Sapien’s flexibility to tailor the solution around what mattered most to our organization. We applied that in several ways, such as mapping the system to our directive elements, ensuring our highest-priority risks drive the way we work, and refining what does (and doesn’t) trigger notifications across the business.” 

– Katie Henry, VP of Quality, Health, Ssafety and Chamge Management at dormakaba

Benefits

Elizabeth Degraffenreid, Global HSE Specialist at dormakaba, highlights:

“Since implementing Pro-Sapien, the biggest shift has been moving from being reactive to truly data-driven. That then changed our outcomes and how we work day-to-day at the site level. Teams are now able to dig deeper into incidents, consistently identifying root causes and putting corrective actions in place that actually address underlying issues. And with clear ownership, those actions are being tracked and completed, which has strengthened accountability across the board.”

• Moved from a reactive approach to a truly data-driven way of working, improving day-to-day outcomes at site level.
• Enabled teams to investigate incidents more deeply, identify root causes consistently, and implement corrective actions that address underlying issues.
• Strengthened accountability by assigning clear ownership and ensuring corrective actions are tracked and completed.
• Improved accessibility through local-language capability and mobile access, increasing engagement and making reporting more timely and accurate.
• Introduced monthly TRIR calculation using a single, consistent data source, providing real-time visibility and faster response.
• Made work more purposeful by reducing time spent piecing together insights and allowing greater focus on meaningful improvements.
• Converted greater consistency, visibility, and follow-through into measurable safety performance gains across sites.

“We’re now calculating TRIR (Total Recordable Incident Rate) monthly using a single, consistent data source, which gives us real-time visibility and allows us to respond much faster. And from my perspective, it’s made my work much more purposeful. Instead of spending time trying to piece together insights, I can focus on driving meaningful improvements.”

– Elizabeth Degraffenreid, Global HSE Specialist at dormakaba.

As these improvements took hold across sites, dormakaba began to see the impact show up in the numbers—turning greater consistency, visibility, and follow-through into measurable safety performance gains.

Results

“We've seen clear and measurable results since implementing Pro-Sapien; most notably, we achieved a significant reduction in injuries from our peak year.” Kristin Jarrett, Global Lead of HSE Compliance at dormakaba, explains.

35% reduction in total injuries from the peak year

“We've seen a 35% decrease in total injuries, as well as a similar reduction in overall injury rates. That's a strong indicator that the system is helping us drive meaningful safety improvements beyond the lagging indicators. Our sites are now much more proactive.”

"“The greatest benefit, however, has been the level of transparency we now have across the business. This has been requested by senior leadership for quite some time, and now they can clearly see where we have gaps and where we can focus our attention. Pro-Sapien shows us where risks exist, which allows us to communicate them effectively and ensure they are addressed through solid, well-tracked corrective actions. This visibility has strengthened accountability and enabled more informed, timely decision making across all levels of the organization.” "

– Kristin Jarrett, Global Lead of HSE Compliance at dormakaba

With a strong foundation now in place - and clear improvements in performance and visibility - dormakaba is focused on building on this momentum, extending Pro-Sapien into additional processes and embedding it even deeper into day-to-day compliance assurance.