Role

Application Support Analyst

Department

Support

Location

Glasgow, UK

Salary

£24,000-34,000

Start Date

Q3 2024

Role

Application Support Analyst

Department

Support

Location

Glasgow, UK

Salary

£24,000-£34,000

Start Date

Q3 2024

*** This position is now closed and we are no longer accepting applications. View our open opportunities ***

Application Support Analyst

Pro-Sapien is looking for a friendly and enthusiastic Support Analyst to join our support team during an exciting period of growth for Pro-Sapien.

This is a challenging and varied role supporting our global client base including some of the largest organisations in the world.

We pride ourselves on building excellent working relationships with our clients and want every client to be an advocate for our software.

You will work closely with our Support Manager, customers, colleagues, and partners to maintain the high standards of support our clients have come to expect.

If you have a flare for problem-solving, strong communication skills and are a fast learner, this is a fantastic opportunity to join a growing and talented team.

Responsibilities

Your responsibilities as Application Support Analyst will include:

  • Responding to customer queries through our support portal
  • Collaborating with our internal Development and Consultancy teams
  • Championing customer priorities and driving incidents to closure
  • Producing high-quality documentation and knowledge base/wiki pages
  • Deploying releases/system updates to customer sites

 

Skills / Experience

Candidates should have the following skills and experience:

  • A track record of working successfully in an application support role
  • Strong problem solving and analytical skills, demonstrating ability to bring high level, complex client issues to resolution
  • Excellent communication and relationship management skills at all levels within the business, both internal and external
  • Proficient with SQL and understanding of relational database systems
  • Good debugging proficiency, including the ability to read and debug complex code using DevOps/Visual Studio
  • Familiarity of Microsoft Azure, Microsoft 365, PowerShell and SharePoint Online
  • Exposure to change management protocols, awareness, and knowledge of ITIL process
  • Ability to act as a product functional and technical SME
  • Service desk/support portals

 

Location

Pro-Sapien offers flexible working. This role is not restricted to the office, but office space is available in Glasgow, UK.

 

Salary Range

£24,000 to £34,000 dependent on experience, plus benefits and eligibility for annual staff bonus after 12 months of employment.

 

Start Date

As soon as possible.

 

What you'll get in return

Pro-Sapien is a fantastic place to work, evidenced by our very low staff turnover. On top of a fun, friendly work atmosphere, you’ll enjoy benefits such as:

26 days annual leave plus 9 bank holidays
Flexible working
Private healthcare insurance
Life insurance
Contributory pension scheme

Who We Are

Pro-Sapien is the go-to provider of enterprise Environmental, Health & Safety (EHS) software on Microsoft 365. Since 2012, we've grown to support global brands from Chicago to Hong Kong, building strong customer relationships that span years.

We're a team of diverse, innovative people dedicated to our clients' success in keeping workers safe and the environment cared for. In fact, it's our mission to make EHS management as easy as email. Through great software on Microsoft 365, we're making EHS familiar, easy, and a big part of culture.

As part of the Pro-Sapien Development team, you'll get to work with the latest technology. You'll also benefit from working with a team experienced in delivering software and business intelligence to industry-leading organisations on a global scale.

Continuously, we aim high for our clients while staying true to who we are. That takes collaboration, cutting edge tech, and a can-do attitude, all of which you'll find at Pro-Sapien.

Learn more about Life at Pro-Sapien →

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Apply to the Application Support Analyst role

To apply for this position, please email careers@pro-sapien.com with the following information, quoting the job title in the subject line:

  • Cover letter
  • CV

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