This position is now closed.

Department

Support

Location

Glasgow, UK

Salary

£24,000-£34,000

Start Date

As soon as possible

Summary

Pro-Sapien is looking for a friendly and enthusiastic Support Analyst to join our support team during an exciting period of growth for Pro-Sapien.

This is a challenging and varied role supporting our global client base including some of the largest organisations in the world.

We pride ourselves on building excellent working relationships with our clients and want every client to be an advocate for our software.

Therefore, you will work closely with our Support Manager, customers, colleagues, and partners to maintain the high standards of support our clients have come to expect.

If you have a flare for problem-solving, strong communication skills and are a fast learner, this is a fantastic opportunity to join a growing and talented team.

Responsibilities

The Support Analyst's responsibilities will include:

  • Responding to customer queries through our support portal
  • Collaborating with our internal Development and Consultancy teams
  • Championing customer priorities and driving incidents to closure
  • Producing high-quality documentation and knowledge base/wiki pages
  • Deploying releases/system updates to customer sites

Skills / Experience

Candidates should have the following skills and experience:

  • A track record of working successfully in an application support role
  • Strong problem solving and analytical skills, demonstrating ability to bring high level, complex client issues to resolution
  • Excellent communication and relationship management skills at all levels within the business, both internal and external
  • Proficient with SQL and understanding of relational database systems
  • Good debugging proficiency, including the ability to read and debug complex code using DevOps/Visual Studio
  • Familiarity of Microsoft Azure, Microsoft 365, PowerShell and SharePoint Online
  • Exposure to change management protocols, awareness, and knowledge of ITIL process
  • Ability to act as a product functional and technical SME
  • Service desk/support portals

Benefits

Pro-Sapien is a fantastic place to work, evidenced by our very low staff turnover. On top of a fun, friendly work atmosphere, you’ll enjoy benefits such as:

  • 26 days annual leave allocation plus 9 bank holidays
  • Flexible working
  • Private healthcare insurance scheme
  • Life insurance
  • Modern offices in a city centre location
  • Contributory pension scheme

Read about some of our employees' experiences here →

Salary Range

£24,000 to £34,000 dependent on experience, plus benefits and eligibility for annual staff bonus after 12 months of employment.

Location

This position will involve a combination of working from home and in the Pro-Sapien office in Glasgow City Centre, regional restrictions allowing.

Learn more about our remote onboarding process →

Start Date

As soon as possible.

The Company

Pro-Sapien is the go-to provider of enterprise Environmental, Health & Safety (EHS) software on Office 365. Since 2012, we've grown to support global brands from Chicago to Hong Kong, building strong customer relationships that span years.

We're a team of diverse, innovative people dedicated to our clients' success in keeping workers safe and the environment cared for. In fact, it's our mission to make EHS software as easy as email. Too many EHS IT systems are impractical, out of reach, and quite frankly, a pain. Instead, through great software on Office 365, we're making EHS familiar, easy, and a big part of culture.

As part of the Pro-Sapien Support team, you'll get to work with the latest technology. You'll also benefit from working with a team experienced in delivering software and business intelligence to industry-leading organisations on a global scale.

Continuously, we aim high for our clients while staying true to who we are. That takes collaboration, cutting edge tech, and a can-do attitude, all of which you'll find at Pro-Sapien.

Learn more about our Culture & Values →

Scottish Business Pledge
Glassdoor Rating

Apply

To apply for this position, please email careers-408548@pro-sapien.com with the following information:

  • Cover letter
  • CV

Please note that successful candidates will be invited to interview via Microsoft Teams. If you have any questions don't hesitate to give us a call on 0141 353 1165.

By applying for this post you agree to our Privacy Policy.

Recruitment Agents: Please note we will not discuss this role with recruitment agents calling the office number. Instead, please send an email and we will be in touch if your services are required.

Apply

To apply for this position, please email careers-408548@pro-sapien.com with the following information:

  • Cover letter
  • CV

Successful candidates will be invited to interview either via Microsoft Teams or at our offices in Glasgow. If you have any questions don't hesitate to give us a call on 0141 353 1165.

By applying for this post you agree to our Privacy Policy.

Recruitment Agents: Please note we will not discuss this role with recruitment agents calling the office number. Instead, please send an email and we will be in touch if your services are required.