Cookie Policy
Website Terms & Conditions and Cookie Policy
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Background
This website www.pro-sapien.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.
Definitions and Interpretation
In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
| “Cookie” | means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site; |
| “Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and the Office of the Privacy Commissioner of Canada (OPC); |
| “personal data” | means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and |
| “We/Us/Our” | means Pro-Sapien Software Ltd., a limited company registered in Scotland under company number SC414294, whose registered address is 87 St. Vincent Street, 3rd Floor, Glasgow, G2 5TF, and whose main trading address is 87 St. Vincent Street, 3rd Floor, Glasgow, G2 5TF, and have a satellite office in Toronto, Canada. |
Information About Us
Our Site is owned and operated by Pro-Sapien Software, a limited company registered in Scotland under company number SC414294, whose registered address is 87 St. Vincent Street, 3rd Floor, Glasgow, G2 5TF and whose main trading address is 87 St. Vincent Street, 3rd Floor, Glasgow, G2 5TF.
Pro-Sapien Software also has a satellite office in Toronto, Canada.
Our VAT number is 130 999 002.
Our Data Protection Officer is Murray Ferguson, and can be contacted by email at dataprotectionofficer@pro-sapien.com, by telephone on 0141 353 1165, or by post at 87 St. Vincent Street, 3rd Floor, Glasgow, G2 5TF.
How Does Our Site Use Cookies?
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for advertising and marketing tracking services. For more details, please refer to section What Cookies Does Our Site Use?
All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as website verification, spam protection, delivery of necessary content, and, in some cases, traffic monitoring.
Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it. Some analytics Cookies may also be strictly necessary, but not all.
Functionality Cookies
Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all.
Targeting Cookies
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties if the targeting Cookie is provided by a third party.
Third Party Cookies
Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
Cookies on Our Site are not permanent and will expire as indicated in the table below.
For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
For more specific details of the Cookies that We use, please refer to the table below.
What Cookies Does Our Site Use?
The following Cookies may be placed on your computer or device:
| Cookie Name | Purpose | Type | Provider | Expires | Strictly Necessary |
| _uetvid | To verify our website with Bing webmaster tools and track visits across the website for statistical purposes. | First Party | Bing (Microsoft) | 12 months | Yes |
| test_cookie | Determines whether a user's browser allows cookies. | Third Party | 15 minutes | No | |
| _GRECAPTCHA | A cookie set by Google reCAPTCHA to protect our webforms against spam. | Third Party | 6 months | Yes | |
| _gcl_au | To track clicks and conversions from our ads in Google Ads for statistical purposes. | First Party | Google Ads | 3 months | Yes |
| IDE | To provide ad delivery or retargeting. | Third Party | Google Ads | 13 months | Yes |
| 1P_JAR | To provide ad delivery or retargeting. | Third Party | Google Ads | 1 month | No |
| NID | The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google's SafeSearch filter turned on. | Third Party | Google Ads | 6 months | No |
| _Secure-3PAPISID | To provide ad delivery or retargeting. | Third Party | Google Ads | 2 years | No |
| AID | To provide ad delivery or retargeting. | Third Party | Google Ads | 11 months | No |
| _Secure3PSIDCC | To provide ad delivery or retargeting. | Third Party | Google Ads | 12 months | No |
| _ga | To store and count pageviews for statistical purposes. | First Party | Google Analytics | 13 months | No |
| _ga_G8MYSXKHNT | To store and count pageviews for statistical purposes. | First Party | Google Analytics | 13 months | Yes |
| _gat_gtag_UA_29520541_1 | To store a unique user ID for statistical purposes. | First Party | Google Analytics | 1 minute | No |
| _gid | To store and count pageviews for statistical purposes. | First Party | Google Analytics | 1 day | No |
| __cf_bm | A cookie set by HubSpot's CDN provider that is necessary for bot protection. It expires in 30 minutes. Learn more about Cloudflare cookies. | Third Party | HubSpot | 30 minutes | No |
| _hssc | To track sessions and used to determine if HubSpot should increment the session number and timestamps in the _hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. | First Party | HubSpot | 30 minutes | Yes |
| _hssrc | Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. | First Party | HubSpot | Session end | Yes |
| _hstc | To track visitor activity. Contains the domain, utk, initial timestamp, last timestamp, current timestamp, and session number. | First Party | HubSpot | 6 months | Yes |
| hubspotutk | Keeps track of a user’s identity. It is passed to HubSpot on form submission and used when de-duplicating contacts. Contains an opage GUID to represent the current visitor. | First Party | HubSpot | 3 months | Yes |
| messagesUtk | Used to recognise visitors using the live chat. It contains an opaque GUID to represent the current user. | First Party | HubSpot | 6 months | Yes |
| tk_ai | Stores a randomly generated anonymous ID and is used for analytical purposes. | First Party | JetPack | Session end | No |
| moove_gdpr_popup | Used to remember users’ cookie preferences. | First Party | Pro-Sapien | 12 months | Yes |
| wordpress_test_cookie | To check if the browser accepts cookies. | First Party | WordPress | Session end | Yes |
| wp_lang | To store language settings. | First Party | WordPress | Session end | No |
| VISITOR_INFO1_LIVE | A cookie set by YouTube that measures your bandwidth to determine whether you get the new player interface or the old. | Third Party | YouTube | 6 months | Yes |
| YSC | A cookie set by YouTube to ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge. | Third Party | YouTube | Session end | Yes |
Consent and Control
Before Cookies are placed on your computer or device, you will be shown a pop-up at the bottom of your screen requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
The links below provide instructions on how to control Cookies in all mainstream browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
- Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
- Safari (macOS): https://support.apple.com/en-gb/guide/safari/sfri11471/mac
- Safari (iOS): https://support.apple.com/en-gb/HT201265
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
- Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
Changes to this Cookie Policy
We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
Further Information
If you would like to know more about how We use Cookies, please contact Us at dataprotectionofficer@pro-sapien.com, by telephone on 0141 353 1165, or by post at 87 St. Vincent Street, 3rd Floor, Glasgow, G2 5TF.
For more information about privacy, data protection and terms of business, please visit the following:
- https://www.pro-sapien.com/privacy/;
- https://www.pro-sapien.com/privacy/cookie-policy/;
- https://www.pro-sapien.com/terms-of-business/.
This Cookie Policy was last updated on August 16, 2022.
