Home » Privacy Policy » Website Terms & Conditions and Cookie Policy

Background

This website www.pro-sapien.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Pro-Sapien Software Ltd., a limited company registered in Scotland under company number SC414294, whose registered address is Moncrieff House, 5th Floor, 69 West Nile Street, Glasgow, G1 2QB, and whose main trading address is Moncrieff House, 5th Floor, 69 West Nile Street, Glasgow, G1 2QB.

 

Information About Us

Our Site is owned and operated by Pro-Sapien Software, a limited company registered in Scotland under company number SC414294, whose registered address is Moncrieff House, 5th Floor, 69 West Nile Street, Glasgow, G1 2QB and whose main trading address is Moncrieff House, 5th Floor, 69 West Nile Street, Glasgow, G1 2QB.

Our VAT number is 130 999 002.

Our Data Protection Officer is Murray Ferguson, and can be contacted by email at dataprotectionofficer@pro-sapien.com, by telephone on 0141 353 1165, or by post at Moncrieff House, 5th Floor, 69 West Nile Street, Glasgow, G1 2QB.

How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for advertising and marketing tracking services. For more details, please refer to section What Cookies Does Our Site Use?

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it. Some analytics Cookies may be strictly necessary.

Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

Cookies on Our Site are not permanent and will expire as indicated in the table below.

For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

For more specific details of the Cookies that We use, please refer to the table below.

What Cookies Does Our Site Use?

The following first party Cookies may be placed on your computer or device:

Name of Cookie Purpose & Type Strictly Necessary
boxzilla_box_ Boxzilla plugin. Display pop ups to users and remember who has dismissed them so they are not shown again. Expiry varies based on the “box” being shown, typically between 48 – 72 hours. Yes
moove_gdpr_popup Cookie Preferences plugin. Used to remember users’ cookie preferences. Expires after 1 year. Yes
_fbp Retargeting for Facebook Ads. Delivered by pro-sapien.com domain but used by Facebook. Expires after 3 months. No
__distillery Used by Wistia to identify a user to show which videos the user has watched across different pages. This cookie is disabled by default. No
_ga Analytics cookie to send data to our Google Analytics account. Expiry 2 years. Yes
_gid Analytics cookie to send data to our Google Analytics account. Expiry 24 hours. Yes

The following third party Cookies may be placed on your computer or device:

Name of Cookie Purpose & Type Provider Strictly Necessary
personalization_id Used by Twitter to integrate functionality into our website in the form of Twitter feeds and follow buttons. Twitter No
fr Used for advertising, contains encrypted Facebook user ID and browser ID. Expires after 3 months. Facebook No
__cfduid Used to trigger welcome message to new users through the TidioChat live chat widget. Also used to remember a user if they enter their name into the live chat widget, so they don’t need to re-enter in future. Expires 1 year from set/update. TidioChat No
BizoID LinkedIn Ad analytics. Comes from LinkedIn insights and ads tags. Expires after 6 months. LinkedIn No
UserMatchHistory LinkedIn Ad analytics. Comes from LinkedIn insights and ads tags. Expires after 6 months. LinkedIn No
bcookie Browser ID cookie. Comes from share buttons and ad tags. Expires after 1 year. LinkedIn No
lang Used by LinkedIn to determine the language the user is using. LinkedIn No
lidc Used for routing. Comes from share buttons and ad tags. Expires after 1 day. LinkedIn No
GPS, PREF Only installed when you click play. Used to store your preferences, including preferred language, whether or not you wish to have SafeSearch filter turned on, and how many search results to be shown on the page. Expires 10 years from set/update. YouTube Yes
VISITOR_INFO1_LIVE A cookie that YouTube sets to measure your bandwidth to determine whether you get the new player interface or the old. Expires 8 months from set/update. YouTube Yes
YSC Set by the YouTube video service on pages with embedded YouTube video. Expires at end of session. YouTube Yes
IDE Tracking cookie used by Google to improve your online experience, including the display of more relevant ads. Expires 30 days from set/update. DoubleClick (Google) Yes
DSID Tracking cookie used by Google to improve your online experience, including the display of more relevant ads. Expires 30 days from set/update. DoubleClick (Google) Yes
1P_JAR Used to collect website statistics and track conversion rates. Expiry 1 week. Google Yes
AID Used by Google Ad Services. Expiry 18 months. Google Yes
ANID Used by Google Ad Services. Expiry 1 year. Google Yes
APISID Used by Google to store preferences and information on Google Maps. For authenticating Google account users, preventing fraudulent login and protecting user data. Expiry 2 years. Google Yes
CONSENT Used by Google to store preferences and information on Google Maps. For authenticating Google account users, preventing fraudulent login and protecting user data. Expiry 20 years. Google Yes
DV Google ad personalization (e.g. English). Expires 6 weeks. Google Yes
HSID Used by Google to store preferences and information on Google Maps. For authenticating Google account users, preventing fraudulent login and protecting user data. Expiry 2 years. Google Yes
NID Used by Google to store preferences and information on Google Maps. For authenticating Google account users, preventing fraudulent login and protecting user data. Expiry 6 months. Google Yes
SAPISID Used by Google to store preferences and information on Google Maps. For authenticating Google account users, preventing fraudulent login and protecting user data. Expiry 2 years. Google Yes
SID Used by Google to store preferences and information on Google Maps. For authenticating Google account users, preventing fraudulent login and protecting user data. Expiry 2 years. Google Yes
SIDCC Used by Google to store preferences and information on Google Maps. For authenticating Google account users, preventing fraudulent login and protecting user data. Expiry 2 years. Google Yes
SSID Used by Google to store preferences and information on Google Maps. For authenticating Google account users, preventing fraudulent login and protecting user data. Expiry 2 years. Google Yes
Wistia-http2-push-disabled Set by Wistia, a video streaming and analytics service. Expiry 24 hours. Wistia No

Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

The analytics service(s) used by Our Site use(s) the following analytics Cookies:

Name of Cookie Purpose & Type Provider Strictly Necessary
_ga 2 years expiration. Used to distinguish users. Google Analytics Yes
_gid 24 hours expiration. Use to distinguish users. Google Analytics Yes
_gat_gtag_UA_29520541_1 Used by Google Analytics to know the unique ID of our website and where to send data collected about users. Google Analytics Yes

 

Consent and Control

Before Cookies are placed on your computer or device, you will be shown a pop-up at the bottom of your screen requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control Cookies in all mainstream browsers:

 

Changes to this Cookie Policy

We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page.  Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Further Information

If you would like to know more about how We use Cookies, please contact Us at dataprotectionofficer@pro-sapien.com, by telephone on 0141 353 1165, or by post at Moncrieff House, 5th Floor, 69 West Nile Street, Glasgow, G1 2QB.

For more information about privacy, data protection and our terms and conditions, please visit the following: