Pro-Sapien's Quality Management Software (QMS) enables you to capture, track and report on your Quality data straight from SharePoint.
Keeping on top of your organization's performance is paramount in delivering optimal results. For large companies with thousands of employees, Quality Management processes need to be able to cope with ever-growing amounts of data and provide visibility, consistency and accessibility across numerous continents.
Pro-Sapien's enterprise Quality Management software supports capabilities for organizations invested in Microsoft SharePoint and Office 365. Users will enjoy the usual benefits of Pro-Sapien's software, namely the ability to report on all information and the management of all aspects of Quality through the centralized company SharePoint portal.
Capture information about nonconformances with Pro-Sapien’s dynamic form designed specifically for Quality Management, or opt to use the Incident Management module with Quality Nonconformance as an Incident Type.
Nonconformances move through their own configured workflow, including stages for investigation, cost calculation and follow up, so you can move seamlessly through the process.
Automated notifications and reminders make sure the appropriate people are informed every step of the way, and escalation workflows confirm that nothing slips through the cracks.
The client contact form is available within your SharePoint intranet as part of your Pro-Sapien system; however, you can also embed it onto your website contact page where clients can fill it in directly.
Quality Managers can spend less time on admin, and more time on follow up.
Based on the severity, all quality nonconformances or client complaints should be investigated and corrected.
The investigation workspace appears as part of the form’s workflow. Collect information about the product, compile evidence and document conclusions in order to correct the issue.
Use Pro-Sapien’s Audits & Inspections module for Quality Management to get a picture of how the company is performing, and what needs improved upon.
The flexible, dynamic form allows Quality Managers to record audit/inspection findings and assign CAPAs to each individual finding.
All Quality forms allow Corrective and Preventive Actions (CAPAs) to be raised directly from the form. CAPAs are held in the Pro-Sapien Action Manager, where you can filter your team’s outstanding actions or view them in a calendar format.
The Action Manager also holds compliance tasks, which can be created in a running schedule to ensure the associated item is kept up to date.
All actions have an Owner and a Due Date, with automated notifications and reminders triggered at various points. Furthermore, there is an Escalation workflow to notify line managers when an action Owner has not completed the action on time, so nothing slips through the cracks.
Make sense of your Quality data with real-time dashboards and reports, configured with KPIs that are meaningful to your business. We use a combination of technologies to deliver configured dashboards within our software environment, as well as allow users to build their own reports with third-party programs such as Power BI, Excel or Tableau.
Many Pro-Sapien clients have implemented our solution to support ISO 9001. Our Quality Management Software facilitates this through the following:
- All processes are repeatable and come with a timestamped audit trail.
- Capture and investigate nonconformances and customer complaints.
- Conduct internal audits and inspections.
- Manage corrective and preventive actions following investigations.
- Manage change requests.
- Monitor and measure how the business is performing in configured dashboards.
See what changes were made, when and by whom to all documentation with SharePoint's classic document control capabilities. Everything done within the system has a full audit trail and version history.
— QUALITY MANAGEMENT IS JUST ONE OF OUR SUITE OF EHS&Q MODULES —