About Support


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Having the appropriate level of support is key for all organizations we work with.

Therefore, our support model focuses on ensuring minimum disruption to clients.

We pride ourselves on good working relationships with our customers as well as their other suppliers, be that third party hosting companies or infrastructure support.

Software support is handled by our in-house team of Pro-Sapien experts. Clients have direct access to our support team through email, phone or online, using our support portal to track tickets along the way.

As well as support, your Pro-Sapien Annual License includes system maintenance to deploy the latest patches and updates.

Furthermore, our built-in bank of development time provides space for minor changes you request throughout the year.

Included in License
Handled by Pro-Sapien
Online ticket tracking
Severity escalation
24/7 emergency number

"The Pro-Sapien support team are incredibly knowledgeable and helpful which means we not only have a functioning system, but a valuable partner to ensure our continued success."
– Bill Caldwell, Senior Safety Specialist, Tronox

Are you a client looking for support?

Login to the support portal to raise or track a ticket.

Further Resources

People Behind Pro-Sapien – Ross from Support

Hear directly from one of our Support Analysts as part of our People Behind Pro-Sapien series.

Why Microsoft Azure Single Tenant is Best for EHS Software

Get answers to your IT team's questions regarding Pro-Sapien data security, reliability, and access.

Office 365: An EHS Portal No-Brainer?

Microsoft 365: An EHS Platform No-Brainer?

Understand how you can use Microsoft 365 for EHS management and what you need to consider.