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Having the appropriate level of support is key for all organizations we work with.

Our support model focuses on ensuring minimum disruption to you, the client, regardless of the cause of the issue. 

We pride ourselves on good working relationships with our customers as well as their other suppliers, be that 3rd party hosting companies or infrastructure support.

Software support is handled by our in-house team of Pro-Sapien experts. All support staff have the ability to escalate issues directly with the product development team. 

You'll have direct access to our support team via email, phone or through our support portal. This best-of-breed portal enables you to raise a ticket and track its progress. Clients can see all issues raised, actions taken, and closure of the issue, for complete transparency throughout.

Included in license
Handled by Pro-Sapien
Portal login & ticket tracking
Severity escalation
24/7 emergency number

Software support is included in our License & Maintenance package as standard. Read about our pricing model here.

Are you a client looking for support?

Login to the support portal to raise or track a ticket.