About Support


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Having the appropriate level of support is key for all organizations we work with.

Therefore, our support model focuses on ensuring minimum disruption to you, the client, regardless of the cause of the issue.

We pride ourselves on good working relationships with our customers as well as their other suppliers, be that third party hosting companies or infrastructure support.

Software support is handled by our in-house team of Pro-Sapien experts. Clients have direct access to our support team through email, phone or online, using our support portal to track tickets along the way.

As well as support, your Pro-Sapien Annual License includes system maintenance to deploy the latest patches and updates.

Furthermore, our built-in bank of development time provides space for minor functionality changes you request throughout the year.

Included in License
Handled by Pro-Sapien
Online ticket tracking
Severity escalation
24/7 emergency number

"The Pro-Sapien support team are incredibly knowledgeable and helpful which means we not only have a functioning system, but a valuable partner to ensure our continued success."
– Bill Caldwell, Senior Safety Specialist, Tronox

Read more client testimonials →

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Further Resources

9 Tips for Implementing Safety Management Software

Find out how you can successfully implement Safety Management Software at your organization.

How to Use Pro-Sapien During COVID-19

6 Ways to Use Pro-Sapien for COVID-19 Response

Discover how you can use Pro-Sapien's EHS software modules during COVID-19.

Office 365: An EHS Portal No-Brainer?

Office 365: An EHS Portal No-Brainer?

Understand how you can use Microsoft 365 for EHS management and what you need to consider.