Having the appropriate level of support is key for all organizations we work with.
Our approach has been to create a support model that focuses on ensuring minimum disruption to the business regardless of the cause of the issue. We pride ourselves on good working relationships with our clients as well as their other suppliers, be that 3rd party hosting companies or infrastructure support.
All of our support is handled from our UK office by our in-house team who have the ability to escalate issues directly with the product development team. Our best-of-breed support portal enables us to work through any issues raised and provides transparency for our clients to see all issues raised, actions taken and closure of the issue.