Every organization should understand that the overall aim of incident management is to decrease incidents and learn from past events. If the investigation attempts merely to find someone to blame for, employees easily become reluctant to report. This article provides three points that can help shape workplace culture built on “no blame, no fear, learn”.
Could a systematic approach blind us from the other, less rational reasons behind an incident? Common tools and models used for incident investigation tend to emphasise mechanistic approaches, whilst some of the causes may have been influenced by social psychological factors. In this guest blog, Robert Sams discusses the limitations of a rational system and the ways in which it could be improved.